Operations School

Hybrid Event  
Wednesday, October 26, 2022 - Friday, October 28, 2022   iCalendar Central Standard Time

Hybrid | IBA Center for Banking Excellence, Springfield and Live Stream Via Zoom
8:30 a.m. to 4:30 p.m.

Back-room operations represent an important core function of any financial institution. In order for a bank to run its operations effectively, reduce costs and decrease transaction error, its staff needs to be well versed in the fundamental and key principles governing bank operations. This school provides a comprehensive framework to examine the operations that support bank services while incorporating industry best practices.


Program 1 – Wednesday, October 26
8:30 a.m. - 10:40 a.m.    Understanding Payment Systems
10:45 a.m. - 12:00 p.m.    Organizational Management
12:00 p.m. - 12:45 p.m.    Lunch Break
12:45 p.m. - 4:30 p.m.    Operational Compliance Issues

Program 2 – Thursday, October 27
8:30 a.m. - 12:00 p.m.    Analyzing & Understanding Your Bank’s Statement of Condition
12:00 p.m. - 12:45 p.m.    Lunch Break
12:45 p.m. - 2:25 p.m.    Analyzing & Understanding Your Bank’s Statement of Condition (continued)
2:25 p.m. - 4:30 p.m.    Internal Controls and Practices

Program 3 – Friday, October 28
8:30 a.m. - 10:10 a.m.    Cybersecurity Hot Topics
10:10 am - 12:00 pm    Disaster Recovery & Business Continuity Planning
12:00 pm - 12:45 pm    Lunch Break
12:45 pm - 1:45 pm    Third Party Risk Management
1:55 pm - 2:55 pm    New Technologies
3:00 pm - 4:30 pm    Regulatory Updates and Hot Topics

This school provides participants with the following takeaways:

  • Understand of the significant operational areas within the financial institution
  • Overview of the transitions in the financial services industry as they apply to operations and banking
  • Knowledge related to the financial workings of the organization to include an overview of financial position and statement of condition
  • Understand of internal control processes, the risks associated with failure to have adequate processes and the audit function
  • Specific knowledge related to information security issues, technology security issues and business continuity planning
  • Details of the impact of third-party risk on operations
  • Exposure to issues impacting payment systems
  • Overview of current operational training and supervision practices
  • Review of compliance issues and compliance management

Wipfli LLP Facilitators

Program 1
Kathy Enbom, CRCM is a leader of the firm’s regulatory compliance and Bank Secrecy Act (BSA) services. Kathy has an extensive background in regulatory compliance, marketing and leadership that includes significant training in developing, delivering and implementing instructional programs. She uses this experience to enhance consultative interaction by providing guidance and resources to assist clients in improving their overall compliance management system. Her well-rounded experience in the financial services industry has helped her to develop a comprehensive understanding of financial institution operations and management, resulting in her ability to provide meaningful insight and helpful recommendations for many areas of the institution.

Program 2
Janice Harden is an internal audit manager in Wipfli’s risk advisory services practice, with a focus on financial institutions and other regulated industries. She has 13 years of internal and external audit experience in public and private organizations and works with financial institutions to perform internal audits, evaluate operational controls, and help to mitigate risk. Janice is also able to perform external quality assurance reviews.

Program 3
Mark Scholl is a principal in the firm’s risk advisory and forensics practice. With more than 30 years of experience, he specializes in all aspects of technology services for the firm, primarily for the financial institution industry, including information security and perimeter vulnerability assessments, IT risk assessments, network design and support and IT training. In addition, Mark has an internal leadership role as the Illinois market leader, responsible for oversight and growth. He is a Certified Information Systems Security Professional, Certified Ethical Hacker, Microsoft Certified Systems Engineer and Certified Information Systems Auditor. Scholl is a frequent speaker at conferences and seminars on various information technology topics.

Bankers who are involved in and/or manage operational functions in their bank are encouraged to attend.
The school is ideal for operations officers and heads of operations, branch managers, cashiers and assistant
cashiers, bookkeeping supervisors, and teller supervisors and head tellers.

Per Person Fee 
IBA Member
All three programs: $745
Individual program: $265

All three programs: $1245
Individual program: $445

Hybrid Event  

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