Operations Forum


Hybrid Event  
Wednesday, May 03, 2023 - Wednesday, November 29, 2023   iCalendar Central Standard Time

Hybrid Delivery Options (select your preference when registering)
IBA Center for Banking Excellence, Springfield OR Live-Streamed via Zoom 
May 3, August 2 & November 29, 2023
10:00 a.m. - 2:00 p.m.

Potential topics:
•    Deposit and Balance Sheet Strategies
•    Customer service
•    Vendor management
•    Call center management
•    Debit card management
•    Deposit products
•    Business growth/development
•    Development and implementation of institutional goals
•    Special projects
•    Community development
•    Policy and procedural development/enhancements 
•    Customer experience 
•    Efficiency 
•    Company culture
•    Cross-selling

Facilitator - Paul Davis, Director & Market Intelligence at SRM
Paul has more than 20 years of experience following financial institutions. Before joining SRM, he was editor of community banking and M&A at American Banker, supervising the publication’s coverage of banks with up to $20 billion of assets.

Fee Per Person (Includes All Three Sessions)
Members Only $600

Substitutions Permissible

Hybrid Event  

Map & Directions