October 27 – Live-Streamed via Zoom 9:00 a.m. - 4:00 p.m.
More than ever before, today's retail banking leadership team is faced with a multitude of challenges and opportunities. Successful banks have branch leadership who are focused on motivating and engaging the team, building and increasing loyal customer relationships, mitigating risks through compliance and regulatory adherence, and accomplishing retail banking goals. In essence, the branch manager is the business manager. On-going education, training, and networking are essential in developing successful retail banking leadership in today's ever-changing environment.
Benefits
Key Elements of this Series
Session I: New Year - New Start: Key Components for a Successful Year Tuesday, February 8, 2022
This first session focuses on exploring the key components of a successful retail bank branch. Participants will leave with valuable tools and a “game plan” for 2022.
Session II: Leading, Developing, and Engaging the Team Tuesday, April 5, 2022
This session focuses on building the branch team. Managers learn proven ways to get team members engaged and challenged to exceptional performance. An “engaged employee” is one who is fully involved in, and enthusiastic about, their work, and therefore will act in a way that furthers the bank’s interests.
Session III: Growing the Retail Branch Tuesday, August 9, 2022
This session focuses on the Branch Manager’s Role as Sales and Service Leader. Managers learn to plan, motivate, and challenge the team to consistently provide exceptional service and meet the Branch’s goals.
Session IV: Raising the Bar for Sustainable Growth Thursday, October 27
This final session focuses on maintaining superior performance. Managers learn new methods for communicating and raising the bar through the performance leadership process, team building, and leadership abilities. We explore how to keep a team motivated and focused on achieving organizational goals.
Facilitator Christie Drexler has over 26 years of experience in the financial industry, serving community and regional banks. Her experience has been expansive to include successfully navigating retail, operations, treasury services, and commercial banking careers. She has served as Chief Retail Officer, Chief Credit Officer, and Market/Division President. Christie is a passionate facilitator and coach with a focus on developing competent, caring, and impactful leaders in all roles of banking.
Fee Per Person Member $265 Nonmember $445 Fees are prorated for the last session.