Leading and sustaining behavioral and culture change for your team or organization is a critical challenge every banking leader must tackle. As Peter Drucker, one of the best-known experts and writers on business management, put it, “Culture eats strategy for breakfast.” Your business plan will only be as effective as the team culture you build to support it. If your goal is to build a high-performing team, this workshop will provide you with the framework you need to implement, lead, and sustain the culture shift required to achieve this goal.
Where does your banking team need a cultural transformation? From Customer Service Mediocrity to Customer Service Excellence From a Loose Credit Culture to a Strong Credit Culture From a Culture of Stagnation to One of Focused Growth and Increasing Profitability From a Culture of No Accountability to One of Personal Ownership and High Team Engagement
Learning Objectives Why Culture Reflects Leadership Defining Your Team Culture Implementing the 5 C’s Required for Culture Change Establishing the Foundations for High Performance Characteristics of High-Performing Teams Creating Individual and Team Alignment with Organizational Goals Affecting Change in Individuals, Teams, and Organizations Overcoming Resistance to Change Contracting for Change Hiring, Engaging, and Retaining High Performers Why Most Leaders Fail at Sustaining Culture Change
Audience All bank team members in a management or leadership role would benefit from this seminar.
Meet the Facilitator Christie Drexler is Senior Consultant and Facilitator for Performance Solutions, Inc. (PSI). She has over 26 years of experience in the financial industry, serving the community and regional banks. Her experience has been expansive in successfully navigating retail, operations, treasury services, and commercial banking careers. Christie has served as Chief Retail Officer, Chief Credit Officer, and Market/Division President. She has a B.S. in Finance from Berry College and an MBA from Georgia College and State University. Christie is a passionate facilitator and coach focusing on developing competent, caring, and impactful leaders in all banking roles.
Performance Solutions, Inc. is a training and consulting company that has been a part of the banking community for over 35 years. PSI specializes in providing solutions to the key challenges facing banks today in attracting and building profitable customer relationships. During the recent pandemic, PSI adapted and pioneered a virtual, “live” platform to meet the ever-changing needs of our banking communities. PSI’s in-person, virtual, and hybrid training and speaking engagements are energized, fast-paced, interactive, and results-focused.
Fee Per Person Member $265 Nonmember $445