October 3, 2023 – Live-Streamed 9:00 a.m. - 3:00 p.m.
In an ideal world, all ACH entries would contain the correct information, and all entries would post automatically. As a receiving institution, we have no control over the types of Entries that are sent to us, and sometimes when we walk into the office, we find these Entries waiting for us to deal with them. Sometimes they even make us go, "Hmm…….what is the best way to handle this situation?" We will also touch on some exception scenarios for checks and debit cards, including altered and forged checks, untimely reports of errors, and when Regulation E comes into play. Spend an interactive day with us learning through an activity-based session, ‘What is the best course of action?’ Come ready with your own scenarios so we can all learn from real-life challenges, of course, masked to protect the innocent.
Audience This session is ideal for ACH Operations, Audit & Compliance staff, and AAP Candidates
Presenter Kari Kronberg, AAP, APRP, NCP, is a Director of Education at Macha/PAR – Everything Payments, Everywhere with offices in Wisconsin and Maryland. At Macha, Kari is responsible for conducting association training and certification programs, assisting with event planning, and member service. Prior to joining the Macha team in 2021, she worked at a financial institution for 11 years and in the Operations Department as the Debit Card Manager for seven years. Kari obtained her AAP certification in 2017, NCP certification in 2022, and APRP certification in 2023.
Continuing Education Under Review
Per Person Fee IBA Member $265 Nonmember $445 (Includes OnDemand Access for 60 days)