Live Streamed via Zoom
Banking, like the world, has changed dramatically in a few short years. A new banking workforce, a new generation of clients, new technology, and new methods of communicating and transacting banking business require an updated approach to providing exceptional client service. This workshop focuses on the essentials of today’s banker needs to consistently deliver exceptional and referral-worthy client experiences, with the goal of building loyal, long-term, and profitable client banking relationships.
All bank team members in client-contact roles or leading client-contact teams.
Christie Drexler has over 26 years of experience in the financial industry, serving community and regional banks. Her experience has been expansive, including successfully navigating retail, operations, treasury services, and commercial banking careers. She has served as Chief Retail Officer, Chief Credit Officer, and Market/Division President. Christie is a passionate facilitator and coach focusing on developing competent, caring, and impactful leaders in all banking roles.
Fee Per Person