Hybrid Delivery Options (select your preference when registering)
IBA Center for Banking Excellence, Springfield OR Live-Streamed November 29, 2023 ~ 10:00 a.m. - 2:00 p.m.
For a bank to run its operations effectively, reduce costs, and decrease transaction error, its staff must be well-versed in the fundamental principles governing bank operations.
Potential Topics Deposit and Balance Sheet Strategies Customer service Vendor management Call center management Debit card management Deposit products Business growth/development Development and implementation of institutional goals Special projects Community development Policy and procedural development/enhancements Customer experience Efficiency Company culture Cross-selling
Facilitator Paul Davis, Director & Market Intelligence at Strategic Resource Management, has over 20 years of experience following financial institutions. Before joining SRM, Paul was editor of community banking and M&A at American Banker, supervising the publication’s coverage of banks with up to $20 billion of assets.
Fee Per Person Members Only $200
Substitutions Permissible