Education & Events

Live Streamed | August 18, 2026, 9:00 a.m. to 4:00 p.m. CT

Effective leadership is one of the most important drivers of a high-performing team and a successful organization. This one-day, interactive, live virtual training is designed for current managers and aspiring leaders who want to strengthen their management and leadership capabilities. Participants will gain practical strategies and proven techniques to inspire their teams, improve performance, navigate challenging conversations with confidence, and foster a culture of accountability and engagement. Through real-world applications and interactive learning, attendees will leave equipped with the skills to develop talent, address performance issues, align their teams with organizational goals, and lead with greater confidence and impact.

Who Should Attend
All managers, supervisors, and aspiring bank managers/supervisors at all levels of experience. Candidates for this training include Human Resource Managers and HR Team Members, Executive and Senior Level Managers, Branch Managers and Assistant Branch Managers, Customer Service Managers, Sales and Service Managers, Deposit and Loan Operations Managers, Head Tellers/Universal Bankers, and all Team Leaders and Department Managers.

Program Benefits

• Implement a plan for your team members' growth and development that is aligned with your bank’s goals
• Effectively communicate vision, purpose, strategies, and consequences for your team
• Define and implement a high-performance culture
• Effectively address underperformers
• Hire, promote, retain, and cultivate top talent
• Balance serving your team member and protecting the bank
• More confidently hold difficult conversations
• Increase productivity and results through higher team engagement
• Understand how to clearly address and document performance gaps
• Reduce your management stress
• And much more!

Agenda

• Management Challenges in Today’s Banking Environment
• Four Key Skills of Great Managers
• Effectively Providing Positive and Constructive Feedback
• Performance Management Tools for the New Workforce
• Coaching for Impact, Connection, and Results
• Documenting to Encourage Behavioral Change and Protect the Bank
• Hiring, Promoting, and Retaining Top Talent
• Effective Interviewing:  The Legalities and Best Practices
• Understanding the Manager’s Role in Creating Team Member Engagement
• Key Needs and Motivations of Today’s Workforce
• Prioritizing Leadership and Action Planning

Facilitator
Josh Collins has been creating content and facilitating courses as part of the Drexler Consulting team for the past two years.  He has twelve years of direct banking experience serving in various leadership roles in retail banking, human resources, and talent development.  Josh’s background includes developing and facilitating banking, customer service, and leadership and culture development training programs.  Josh is a graduate of The University of Georgia and is SHRM-CP certified. Josh enjoys equipping and encouraging bankers to grow their personal skillsets, build strong teams, and create cultures that maximize results for themselves and the banks they serve.

Fee Per Person
M $265 / NM $445