Hybrid Delivery Options (select your preference when registering)
April 5-6 and September 27-28 - 9:00 a.m. - 4:00 p.m. IBA Center for Banking Excellence, Springfield OR Live Streamed
This series prepares retail lenders to have more informed and effective conversations with credit partners, build stronger customer relationships, and improve skills to serve various loan requests. Through real-life case studies, participants learn to apply underwriting, compliance, and documentation principles. View Flyer
Audience This series supports retail lenders and loan operations team members, including consumer lenders, small business and real estate lenders, branch managers, credit analysts, and underwriters. Participants considering moving into a lending role, new and experienced retail lenders will benefit from these courses.
Day 1 - Introduction to Retail Lending Today's Lending Environment Defining the Types of Retail Loans Identifying the Loan Purpose and Structuring the Loan Types of Borrowing Entities 5 C's of Credit Identifying and Evaluating the Source of Repayment Determining Information Needed to Evaluate the Request Analyzing the Consumer Loan Application / Personal Financial Statement Analyzing the Business Loan Application Defining and Determining the Ability to Repay Evaluating Collateral
Day 2 - Analyzing Borrower Cash Flow and Tax Returns Key Considerations in Evaluating Personal and Business Cash Flow Calculating Debt to Income, Debt Service Coverage, and Global Debt Service Coverage Financial Accounting Basics Personal and Business Tax Returns and Key Schedules
Day 3 - Essentials of Retail Loan Compliance, Loan Documentation, and Retail Loan Portfolio Management Applying Loan Policy and Pricing Loans Writing Effective Credit Memos Regulatory Loan Compliance Essentials of Loan Documentation Retail Loan Portfolio Management Problem Loan Workout
Day 4 - Building Client Loyalty and Growing the Bank Building Customer and Internal Key Stakeholder Relationships Becoming a Trusted Advisor Assessing Needs, Providing Recommendations and Delivering Solutions Building Client Loyalty New Business Development, Networking, and Growing Your Loan Portfolio Growing the Bank - Beyond Loans
Facilitator Christie Drexler is the Senior Consultant and Facilitator for Performance Solutions, Inc., a bank training and consulting company that specializes in providing "real-world" solutions to the key challenges facing banks today in developing the team and building profitable relationships. Christie has over 26 years of experience in the financial industry for the community, regional and national banks. Her experience has been expansive to include successfully navigating both retail and commercial banking careers. Her past roles include Commercial Banker, Regional Sales Manager, Chief Retail Officer, Chief Credit Officer, and Market/Division President. Christie has an MBA from Georgia College and State University, and she is a John Maxwell Team Certified Trainer, Coach, and Speaker. Christie is a passionate facilitator and coach with a focus on developing leaders in banking.
Continuing Education Illinois public accountants will earn 24 CPE credits for attending the full series (6 credits per program).
IBA Member Full Series $995 | Individual program $265
Nonmember Full Series $1,665 | Individual program $445