Hybrid | IBA Center for Banking Excellence, Springfield, or Live-Streamed via Zoom
February 7, April 4, August 8, and September 26 - 9:00 a.m. - 4:00 p.m.
In today’s competitive environment, banks must continuously improve and adapt to meet the needs of a changing workforce, new generations of clients, and rapidly evolving technology. So, we continue to update and revise this series to meet your changing demands as a retail banking leader. Whether you are an aspiring retail leader, are brand new to a management role, or have been in a bank or other management role for many years, you can expect to develop your aptitude as follows by fully engaging in this course series. View the brochure here
Session I: Essential Elements of the High-Performing Team
This session focuses on uncovering and building the key performance management disciplines of leading a high-performing retail banking team.
Session II: Leading, Developing, and Engaging the Team
This session focuses on motivating and developing the Retail Banking team. Managers learn proven ways to engage team members and challenge them to exceptional performance.
Session III: Serving with Excellence and Growing the Retail Branch
This session focuses on the retail leader’s role as a sales and service leader. Bankers learn networking and business development best practices, how to plan, motivate and challenge the team to provide exceptional service and meet the individual, the team consistently, and bank goals.
Session IV: Raising the Bar for Sustainable Growth
This final session focuses on maximizing results with minimal effort. Bankers learn new methods for building connections and partnerships with leaders, team members, and stakeholders across the organization. Participants will also learn to streamline operations to improve efficiency, accuracy, and reliability.
Christie Drexler has over 26 years of experience in the financial industry, serving community and regional banks. Her experience has been expansive to include successfully navigating retail, operations, treasury services, and commercial banking careers. She has served as Chief Retail Officer, Chief Credit Officer, and Market/Division President. Christie is a passionate facilitator and coach with a focus on developing competent, caring, and impactful leaders in all roles of banking.
Fee Per Person
IBA Member $995