Education & Events

Safe Deposit Operations 2025 Guidelines and Update

If just ONE customer claims the bank took contents out of his/her safe deposit box, what is the bank’s liability? UNLIMITED!

Do you have a visitor log for those who aren’t signers on the safe box account? Banks are beginning to have a log to protect them, showing who went into the safe box area with the signer.

Today’s banking environment requires solid internal controls, policies, procedures, and training to minimize risks.  With risk management a high priority in banking today, safe deposit operation guidelines are critical for both liability concerns as well as safety and soundness compliance. Continual awareness, knowledge, tools, and precautions are essential in the safe deposit box operations. This program is a comprehensive and dynamic initiative designed to serve as a learning tool and refresher for safe deposit operations. Participants will receive essential tools, job aids, and a detailed reference notebook.

Agenda

• Reviewing state-specific legalities related to safe deposit boxes
• Understanding compliance responsibilities in safe deposit operations, including rental agreements, lessor rights and duties, box access, key controls, records management, and more
• Exploring fundamental operating procedures and guidelines for safe deposit operations, such as surrender procedures, delinquent billing, handling decent boxes, managing abandoned property, responding to legal claims, and more
• Analyzing the impact of the Bank Secrecy Act, the USA Patriot Act, and the suspicious activity reporting requirements for safe deposit operations
• Developing and sharing of training tools for employee education in safe deposit compliance
• Addressing recurring questions and recommended responses related to safe deposit boxes
• Reviewing court cases involving safe deposit boxes and key lessons learned
• And much more…

Audience
Retail banking frontline team members, retail banking supervisors and managers, operations/audit, compliance officers, retail banking trainers, and those persons required to service any aspect of safe deposit operations

Facilitators
Dianne Barton is Founder & President of PSI, a training and consulting company that has been a part of the banking community for 40+ years. PSI specializes in providing “real-world” solutions in meeting the ever-changing banking and regulatory environment. The company’s training and consulting focuses on understanding the “why” beyond the regs.  Before starting Performance Solutions, Dianne held key positions with Bank South Corporation, the Internal Revenue Service, and the John H. Harland Company. Dianne is on the faculty of numerous state banking associations and is a frequently requested speaker.

Kristin Harville is an experienced and knowledgeable compliance professional with an extensive background as a banker, an examiner, and a consultant, bringing a wealth of “real-world” knowledge that goes beyond the regulations. Her most recent experience before joining PSI included leading a $2.7B banking compliance team focused on BSA, Compliance Management System, Internal Audit, Technology Implementation, and Enterprise Risk Management. Her certifications include Juris Master’s Degree in Law (Major in Financial Regulations), Certified Regulatory Vendor Program Manager, Certified AML and Fraud Professional (CAFP), Certified Regulatory Compliance Manager (CRCM), Certified Bank Secrecy Act Professional, and Banking Certificate – Barret School of Banking.

Per Person Fee
IBA Member $265
Nonmember $445