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Security Officer Workshop

Virtual Learning  
Tuesday, September 01, 2026 9:00 AM - 4:00 PM   iCalendar Central Standard Time

The IBA is excited to welcome back Barry Thompson as our featured presenter for the upcoming Security Officer Workshop. Known for his engaging presentations and real-world expertise, Barry brings valuable insight into today’s evolving security challenges and best practices. His previous sessions received outstanding feedback, and we are thrilled to have him return to share new strategies, practical tools, and industry knowledge with our officers and staff.

This workshop is a great opportunity to strengthen professional skills, stay informed on current security trends, and learn from one of the most respected voices in the field.

9:00 a.m.Security Demystified: Navigating the Top 25 Frequently Asked Questions
This session aims to provide answers to questions you've likely encountered countless times. Whether
you're new to security or a seasoned officer, this program is tailored to meet your needs. For those just
starting, gain invaluable insights into the intricacies of your security role. Seasoned professionals will
benefit from a timely review of current security practices. Don't miss this opportunity to enhance your
expertise and ensure you're well-prepared for the challenges ahead. Join us for an engaging session
that goes beyond the basics of security training!
10:30 a.m.Break
10:45 a.m.15 Errors to Avoid When Conducting Internal Investigations
Internal fraud can cost financial institutions unrecoverable money and time. When the embezzler
hasn’t been identified, emotions run high! Investigations launched in panic with the wrong leaders
may cause unexpected complications. This eye-opening presentation will explain what not to do. Staff
who have not been trained on internal embezzlement may cause flawed investigations, harassment
charges, and unsolved losses. This program will explain 15 errors that can result in a failed
investigation. Awareness of these pitfalls will enable your institution to establish an action plan that
will protect you when the unthinkable happens.
12:00 p.m.Lunch Break
1:00 p.m.Focus Groups and Case Studies
In this session, learn vital new skills and insights in educating your staff to report their gut feelings
when something might be wrong. If you establish the proper framework, your staff will report what
they feel is wrong. There are so many opportunities for the Security Manager to make inappropriate
decisions, particularly during a crisis event. Making effective, critical decisions requires education,
training, and experience – and it’s the experience part that is the most difficult to acquire. Working
within the nation’s military services, in law enforcement, or in emergency management fields will
provide that experience. Working in another industry won’t. This session will provide you with the
insight you need to handle unusual situations.
1:45 p.m.Hot Topics in Security
Security threats are constantly evolving. This session will cover emerging ATM attack
trends, the growing role of artificial intelligence in financial security, and other key
updates affecting the banking industry.
2:15 p.m.Break
2:30 p.m.Handling Difficult People (or Diffusing Hostile People)
Handling difficult people is one of the hardest situations staff is asked to manage on a regular basis.
This program reviews problems frontline staff and management could face during interactions with
accountholders and teaches methods to help you cope when things get hostile. People who become
upset need to be defused and doing so is not always easy. The most well-meaning intentions could
escalate the problem. We review causative factors, warning signs, and the proper use of cognitive
listening.
4:00 p.m.Adjourn

 

About Our Presenter
Barry Thompson, Managing Partner, Thompson Consulting, LLC, is a nationally recognized speaker, consultant, and former banker, with over 40 years of service to the financial institution industry. Barry’s financial services career spanned 22 years before he “retired” to establish Thompson Consulting Group, LLC, to assist financial institutions in competing more effectively by providing services specifically targeted to risk management and security.

During his career, he served in various management positions throughout the financial services industry.  In addition to security, Barry has experience in operations, accounting, investments, mortgage processing, and special assignments.  Barry has investigated embezzlement cases, identity fraud cases, check kites, and almost all possible criminal incidents against financial institutions. As a security officer, Barry handled over 900 security cases and has been involved with investigations and prosecutions on the federal, state, and local levels, and has testified before grand juries, county courts, bankruptcy courts, family courts, and the New York State Supreme Court.

As a professional speaker, few can match his expertise when it comes to discussing the financial services industry. His programs are based on actual experiences that allow him to relate to any group of financial professionals, from the teller to the board of directors.  He appears frequently before financial institutions and at industry conferences.  He has been interviewed by Newsweek, Computer World, and other national and regional publications, and has made presentations throughout the United States and in Europe, Asia, and at the United Nations.

Continuing Education
ABA Professional Certifications has approved this program for 6.75 CRCM credit. 

Fee Per Person
IBA Members $265
Nonmembers $445
Virtual Learning