Education & Events

If just ONE customer claims the bank took contents out of his/her safe deposit box, what is the bank’s liability? UNLIMITED!

Banks are beginning to have a log to protect them showing who went into the safe box area with the signer. Do you have a visitor log for those who aren’t a signer on the safe box account?

Today’s banking environment requires solid internal controls, policies, procedures, and training to minimize risks. With risk management a high priority in banking today, safe deposit operation guidelines are critical for both liability concerns as well as safety and soundness compliance. Continual awareness, knowledge, tools, and precautions are essential in safe deposit box operations. This program is a comprehensive and dynamic initiative designed to serve as a learning tool and refresher for safe deposit operations. Participants will acquire essential tools, job aids, and a detailed reference notebook.

TOPICS

• Reviewing specific legalities concerning safe deposit boxes
• Understanding compliance responsibilities in safe deposit operations, including rental agreements, lessor rights and duties, box access, key controls, records management, and more
• Exploring basic operating procedures and guidelines for safe deposit operations, such as surrender procedures, delinquent billing, handling decedent boxes, managing abandoned property, responding to legal claims, conducting audits, and disaster recovery
• Analyzing the impact of the Patriot Act, BSA, and SARs reporting requirements on safe deposit operations
• Developing sample training tools for employee education in safe deposit operations
• Addressing recurring questions related to safe deposit boxes and recommending appropriate responses
• Reviewing court cases involving safe deposit boxes and deriving key lessons

Audience
Customer service representatives, new accounts representatives, branch managers, assistant branch managers, operations, compliance officers, tellers, trainers, and those persons required to service any aspect of safe deposit operations

Facilitators
Dianne Barton is president of Performance Solutions, Inc. (PSI), a training and consulting company that specializes in providing solutions to the key challenges facing banks in attracting and building relationships with customers. PSI's training programs are designed to “close the gap” between the banks’ needs and employees' skills. Her trademark “real world” scenarios give participants insight into the practical application of new skills and knowledge.

Kristin Harville is an experienced and knowledgeable compliance professional with an extensive background as a banker, an examiner, and a consultant bringing a wealth of “real world” knowledge that goes beyond the regulations. Her most recent experience before joining PSI included leading a $2.7 banking compliance team focused on BSA, Compliance Management Systems, Internal Audit, Technology Implementation, and Enterprise Risk Management.

Continuing Education
ABA Professional Certifications approved for 6 CRCM credits

Fee Per Person
Member $265
Nonmember $445