Education & Events

This one-day, interactive, live virtual training is perfect for managers and aspiring managers seeking to acquire or develop their management and leadership skills and to optimize individual and team performance.

Who Should Attend
All managers, supervisors, and aspiring bank managers/supervisors at all levels of experience. Candidates for this training include Human Resource Managers and HR Team Members, Executive and Senior Level Managers, Branch Managers and Assistant Branch Managers, Customer Service Managers, Sales and Service Managers, Deposit and Loan Operations Managers, Head Tellers/Universal Bankers, and all Team Leaders and Department Managers.

Benefits of the Program

• Implement a plan for your team members' growth and development that is aligned with your bank’s goals
• Effectively communicate vision, purpose, strategies, and consequences for your team
• Define and implement a high-performance culture
• Effectively address underperformers
• Hire, promote, retain, and cultivate top talent
• Balance serving your team member and protecting the bank
• More confidently hold difficult conversations
• Increase productivity and results through higher team engagement
• Understand how to clearly address and document performance gaps
• Reduce your management stress
• And much more!

Agenda

• Management Challenges in Today’s Banking Environment
• Four Key Skills of Great Managers
• Effectively Providing Positive and Constructive Feedback
• Performance Management Tools for the New Workforce
  • Coaching for Impact, Connection, and Results
• Documenting to Encourage Behavioral Change and Protect the Bank
• Hiring, Promoting, and Retaining Top Talent
• Effective Interviewing:  The Legalities and Best Practices
• Understanding the Manager’s Role in Creating Team Member Engagement
• Key Needs and Motivations of Today’s Workforce
• Prioritizing Leadership and Action Planning

Attendee Requirements

• Fully engage in the training through chats or audio, and video
• Actively participate in all activities and exercises

Drexler Consulting, LLC Facilitators
Christie Drexler is the Owner of Drexler Consulting, LLC, a financial services consulting and training business focused on developing purpose-driven, competent, servant leaders in all roles of banking.  In association with Performance Solutions, Inc. and Dianne Barton, Christie has offered training and consulting services through Drexler Consulting, LLC, for the past five years. In addition, Christie has twenty-six years of direct experience in the financial services industry, working for both community and large regional banks.   Her experience has been expansive to include successfully navigating retail and commercial banking careers.  She has served as Division President, Market President, Chief Credit Officer, Chief Retail Officer, and Regional Sales & Service Manager. Christie has a B.S. in Finance from Berry College and an MBA from Georgia College and State University. She is a passionate facilitator and coach who strives to live the values and leadership strategies she teaches in her training programs.

Josh Collins has been creating content and facilitating courses as part of the Drexler Consulting team since 2023. He has twelve years of banking experience serving in various leadership roles in retail banking, human resources, and talent development.  Josh’s background includes developing and facilitating banking, customer service, leadership, and culture development training programs.  Josh is a graduate of the University of Georgia and is SHRM-CP certified.  Josh enjoys equipping and encouraging bankers to grow their personal skillsets and build strong teams and cultures to maximize results for themselves and the banks they serve.

Fee Per Person
Member $265
Nonmember $445