Education & Events

Live Streamed | August 18, 2026, 9:00 a.m. to 4:00 p.m. CT

This one-day, interactive, live virtual training is perfect for managers and aspiring managers seeking to acquire or develop their management and leadership skills and to optimize individual and team performance.

Who Should Attend
All managers, supervisors, and aspiring bank managers/supervisors at all levels of experience. Candidates for this training include Human Resource Managers and HR Team Members, Executive and Senior Level Managers, Branch Managers and Assistant Branch Managers, Customer Service Managers, Sales and Service Managers, Deposit and Loan Operations Managers, Head Tellers/Universal Bankers, and all Team Leaders and Department Managers.

Program Benefits

• Implement a plan for your team members' growth and development that is aligned with your bank’s goals
• Effectively communicate vision, purpose, strategies, and consequences for your team
• Define and implement a high-performance culture
• Effectively address underperformers
• Hire, promote, retain, and cultivate top talent
• Balance serving your team member and protecting the bank
• More confidently hold difficult conversations
• Increase productivity and results through higher team engagement
• Understand how to clearly address and document performance gaps
• Reduce your management stress
• And much more!

Agenda

• Management Challenges in Today’s Banking Environment
• Four Key Skills of Great Managers
• Effectively Providing Positive and Constructive Feedback
• Performance Management Tools for the New Workforce
• Coaching for Impact, Connection, and Results
• Documenting to Encourage Behavioral Change and Protect the Bank
• Hiring, Promoting, and Retaining Top Talent
• Effective Interviewing:  The Legalities and Best Practices
• Understanding the Manager’s Role in Creating Team Member Engagement
• Key Needs and Motivations of Today’s Workforce
• Prioritizing Leadership and Action Planning

Fee Per Person
M $265 / NM $445